All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
We give our customers 30 business days from the shipping receipt of the item(s) to return back to us for a exchange or store credit ONLY. The Customer is responsible for the shipping charge to ship the return back. Order # and customer contact information must be included with return inside box, for better service.
If the return is caused by manufacture defect or in the case that a customer has received incorrect item(s), we will be fully responsible for the mistake. Please contact Customer Service to request a return USPS label to be sent to you via email.
If the return is not caused by manufacture defect or receiving incorrect item(s), original shipping is not refundable and an exchange, or store credit will be issued according to receipt of the return and based on shipping date. If coupon or discount applied on the original order, the amount will be taken off from the your store credit accordingly.
For packages refused by customers, there may be additional shipping cost charged by carrier.
The package must be returned with the original packaging. Any item(s) that are returned w/o original package will be refused; all the return of used condition will not be accepted and will be refused. Please do not use shoe box as shipping package as we can not accept a return in this manner.
NOTE: ALL SHOES AND CLOTHING ARE "TRUE TO SIZE". PLEASE USE GOOD JUDGEMENT WHEN PLACING AN ORDER. THE SIZE CHART IS ALWAYS AVAILABLE FOR YOUR USE.
NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR ANY HOSIERY, SWIMSUIT OR INTIMATE APPAREL ITEMS. ALL SALES ARE FINAL.
NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS, ACCESSORIES. ALL SALES ARE FINAL.
Please return merchandise within 30 days of the Shipping Date to receive an exchange, or store credit. We WILL NOT accept any returns for any reason after 30 days of the Shipping.